General Questions
What are the hours of operation?
Both office hours are open 8:30 AM to 5:00 PM Monday through Friday.
What insurance does VFS accept?
We accept all Medicaid MCOs and self-pay.
What is the process of starting services?
The three-step process is to start services,
- submit a referral
- assessment
- start program.
Can I be in multiple services at VFS?
Yes, it is important for us to provide integrated services to Individuals with Substance Use and Mental Health disorders.
Does VFS offer Outpatient Therapy?
Yes, please call for availability
Do VFS offer SMART IOP?
SMART IOP will be coming soon.
What times are group sessions?
We offer morning and afternoon group sessions. One from 8:30 AM to 11:30 AM and 1:30 PM to 4:30 PM. Monday through Thursday. On Fridays we offer groups from 8:30 AM to 11:30 AM.
Does VFS provide transportation to group sessions?
We will assist Individuals currently enrolled into our center-based services (IOP and partial hospitalization) with setting up transportation through their insurance. If you have missed your transportation, please call 804-313-6767 EXT 516.
Are there group sessions during the holidays?
Yes, we have group sessions during the holidays.
Do you provide wrap around services?
Yes, care coordination is part of each service.
Do we provide MAT?
We work with community partners that offer same day appointments.
How long does IOP service last?
IOP is a structured an estimated 16–22-week program depending on medical necessity.
Does the program provide meals and drinks?
We will provide light refreshments.
Can I bring my cell phone and laptop to the program with me?
Yes, however it is discouraged because of privacy and against group rules.
Can my family be a part of my treatment?
Yes, family reunification sessions are held according to individualized treatment plan.
Will I receive help in obtaining and maintaining housing?
Virginia Family Services have solid community resources to refer you to.
How do I stay focused on recovery after the program is completed?
You will be linked to our step-down alumni support group. In addition, you will be provided with a list of NA/AA meetings.